Earning Points at Playtime Casino Kelowna
Playtime Casino Kelowna and Chances Casino Kelowna both list Encore Rewards as their players card. The checker below walks through who can get the card and what each level receives at Playtime's Arcade Bar.
By the Okanagan deskChecked October 8, 2026
- Card
- Encore Rewards, listed by both casinos
- Levels
- Diamond, Double Diamond, Triple Diamond, Elite
- Sign-up
- Guest Services, with valid ID
How the card works
At Playtime Casino Kelowna, Encore Rewards membership is free. The card is issued at Guest Services, and staff need to see valid ID. It has four levels: Diamond, Double Diamond, Triple Diamond and Elite. Some levels carry a larger discount at the Arcade Bar than others. The casino's phone is 250-860-9467.
Members earn points at Gateway casinos and community gaming centres, including when dining. The card also brings birthday offers, event invitations and discounts on entertainment tickets and hotels. Chances Casino Kelowna describes the card in shorter terms. There, members earn points on play and redeem them for play credit and dining discounts. Ask Guest Services at either casino how points move between the two.
Can I get the Encore card?
Three questions and your level
Enrolment happens at Guest Services. Bring valid ID, and only guests 19 or older qualify. Arcade Bar discount: 10% for Diamond and Double Diamond, 15% for Triple Diamond and Elite.
The Arcade Bar discount
Open daily from 4 pm to close, the Arcade Bar stands in the middle of Playtime's casino floor. Encore Rewards members get a discount there by level: 15% for Elite and Triple Diamond, 10% for Double Diamond and Diamond. MATCH Eatery & Public House, the casino's pub, does not publish its hours. No holiday hours are posted; calling ahead is the way to confirm.
Who gets through the door
The minimum age under Playtime's code of conduct is 19, matching British Columbia's legal gambling age. Valid government-issued photo ID is needed for entry and may be requested at any time. Anyone enrolled in Game Break, the voluntary self-exclusion program run by BCLC, is turned away at the door.
Signing up is done in person at any casino; photo ID is required, and a staff member walks the person through it. A GameSense Advisor is posted at every casino in B.C. Chances also runs a GameSense information centre where staff explain odds and help set personal limits. Gambling Support BC is free at 1-888-795-6111.
Questions to the desk
Does the Encore Rewards card cost anything?
Membership is free at Playtime Casino Kelowna. The card is issued at Guest Services.
Where do guests get the card?
At Guest Services in Playtime Casino Kelowna, 1300 Water Street. Staff ask for valid ID, and the casino's phone is 250-860-9467.
What are the four levels?
The levels are Diamond, Double Diamond, Triple Diamond and Elite. At the Arcade Bar, Elite and Triple Diamond members get 15% off and the other two levels get 10%.
Does the card work at both casinos?
Both Playtime Casino Kelowna and Chances Casino Kelowna list Encore Rewards as their players card. At Chances, members earn points on play and redeem them for play credit and dining discounts. Ask Guest Services how points are shared between the two.